TERMS & POLICIES
Customer Care
If you have any questions about a product, your order, or how to care for your crystals, I’m always happy to help. Whether you're a seasoned collector or just starting your journey, I’ll do my best to make your experience magical from start to finish.
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If something’s not quite right, please reach out within 48 hours of receiving your order. I’ll work with you to make it right; because good energy matters, in life and in business.
You can contact me anytime at forevercollectcrystals@gmail.com or via the contact form.
I aim to respond within 24 hours. ​​
Postage, Exchange and Returns
If your order has yet to be packaged, including open orders, I will gladly exchange items for you. Once your order is out, I do not offer refunds or exchange for change of mind.
​Each piece is unique, and I take great care in describing and photographing them clearly so you can make an informed and intuitive choice. Crystals are deeply personal and once they leave my hands, they start their journey with you. For these reason, all sales are final unless your item arrives damaged or there has been an error on my part.
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In the event your item arrives broken through delivery, or there has been an error please contact forevercollectcrystals@gmail.com with images of your item within three days of receiving your package; a replacement, credit or in some cases, a refund, will be provided. ​​
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Currently deliveries are processed on Thursdays and some Saturdays.
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All items are sent via Registered Aus Post. ​
A Note on Crystal Photography & Perfection
I do my best to capture each crystal as true to life as possible; photographed in natural lighting to reflect their real tones and energy. Some images may be gently brightened to show detail, but I never over-edit or filter out their natural essence. What you see is what you’ll hold.
Please keep in mind, these beauties are gifts from the Earth. They may have small markings, inclusions, or quirks. They are not factory-perfect, and that’s exactly why they’re special; each one holds its own energy, story, and little wild imperfection that makes it yours.
Privacy Policy
Last updated: 22nd June 2025
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I value your privacy and am committed to protecting your personal information.
What We Collect (besides crystals)
When you visit this website, I collect your name, email address, shipping details, and payment information if you make a purchase. I may also gather non-identifiable data like browser type and pages visited to help improve your experience.
How I Use It
I use your information to:
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Process orders and deliver your goodies
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Respond to your messages
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Send updates and promotions
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Improve our website and services
Sharing Your Information
I do not sell, rent, or trade your personal data. I may share it with trusted third parties (like payment processors or shipping services) strictly for the purpose of fulfilling your order.
Your Rights
You can request to view, update, or delete your personal information at any time. Just reach out to us.
Cookies & Tracking
This site may use cookies (not the yummy kind) to personalise content and analyse traffic. You can turn these off in your browser settings if you prefer.
Contact Me
Got questions about this policy? Email me at forevercollectcrystals@gmail.com